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Guidelines for Consumer Organisations PDF Stampa E-mail

The Consumer Law Enforcement Forum (CLEF) project allows consumer organisations to develop strategies on how to engage in enforcement, both at national and European level, and to improve their knowledge of different enforcement tools. The project deals with the role consumer organisations can play both in public enforcement - i.e. getting public authorities to more fully engage with consumer problems - and in private enforcement, i.e. bringing cases to courts via collective actions and advising and assisting consumers in individual cases.

These guidelines on enforcement and collective redress were prepared by Professor Geraint Howells (University of Manchester, UK) and Professor Hans-W. Micklitz (European University Institute, Italy). They are a compilation of the specific guidelines1 elaborated throughout the project, and are introduced by general considerations on consumer organisations’ involvement in consumer aredress. The guidelines are highlighted by different case studies drawn up from partners’ presentations during the various meetings.

Download Guidelines

 
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